LUNO MWANAJANDO

Privacy Policy

Last updated: August 2, 2026 | Effective: May 14, 2026

LUNO Mwanajando Technologies Co. Limited ("LUNO", "we", "us", or "our") operates the LUNO Driver mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our App.

1. Information We Collect

1.1 Information You Provide

Account Information: Phone number, email address, and full name when you create an account.
Contract Details: Vehicle plate number, contract duration, payment amounts, and start dates that you enter into the App.
Payment Records: Payment amounts, mobile money transaction references (M-Pesa, Airtel Money), and submission dates.
Maintenance Logs: Vehicle maintenance records you choose to log.

1.2 Information Collected Automatically

Device Information: Device type, operating system version, and unique device identifiers for app functionality.
Usage Data: App interaction data such as screens viewed and features used, to improve the App experience.

1.3 Camera Access

The App requests camera permission solely to scan payment receipts and mobile money SMS for automatic data entry. Images captured during scanning are processed on your device using text recognition and are NOT uploaded, stored, or transmitted to any server.

2. How We Use Your Information

We use your information to:

Provide and maintain the LUNO App services
Track your motorcycle ownership progress and payment history
Calculate contract metrics (ownership percentage, days remaining, payment schedules)
Send payment reminders and status notifications
Generate financial reports at your request
Improve the App experience and fix technical issues

3. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database platform with the following security measures:

All data transmitted between the App and our servers is encrypted using TLS/SSL
Row Level Security (RLS) ensures you can only access your own data
Database access requires authentication tokens
Payment transaction references are stored but we do NOT store bank account numbers, PINs, or mobile money passwords
Offline data is stored locally on your device and synced securely when internet is available

4. Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

With Your Consent: When you explicitly authorize sharing, such as generating a financial report for a bank or financial institution.
Legal Requirements: When required by law, regulation, or legal process under the laws of the United Republic of Tanzania.
Service Providers: With trusted service providers (Supabase for database, Twilio for SMS verification) who process data on our behalf under strict confidentiality agreements.

5. Your Rights

Under the Tanzania Data Protection Act and applicable regulations, you have the right to:

Access: Request a copy of all personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your account and all associated data. You can delete your account directly from the App under Settings, or by contacting us
Data Portability: Request your data in a structured, commonly used format
Withdraw Consent: Withdraw your consent for data processing at any time

6. Account Deletion

You can delete your account at any time through the App (Settings → Delete Account) or by contacting us at the email below. When you delete your account:

Your personal information will be permanently removed within 30 days
Payment history and contract data will be anonymized for legal record-keeping requirements
This action is irreversible

7. Data Retention

We retain your personal data for as long as your account is active. After account deletion, anonymized transaction records may be retained for up to 7 years as required by Tanzanian financial regulations.

8. Children's Privacy

The LUNO App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Continued use of the App after changes constitutes acceptance of the updated policy.

10. Website Analytics

Our website (lunomj.com) uses Google Analytics to understand how visitors use the site — such as pages viewed, approximate location, and device type. This information is aggregated, does not personally identify you, and is used only to improve the website. You can limit this by disabling cookies in your browser settings. The LUNO mobile apps are governed by the sections above.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Company: LUNO Mwanajando Technologies Co. Limited
Email: hello@lunomj.com
WhatsApp: +255 785 431 978
Website: https://lunomj.com
Location: Dar es Salaam, Tanzania

Sera ya Faragha (Kiswahili)

Taarifa Tunazokusanya

Tunakusanya namba yako ya simu, barua pepe, jina, maelezo ya mkataba wa pikipiki, rekodi za malipo, na taarifa za matengenezo unazoweka kwenye programu.

Jinsi Tunavyotumia Taarifa Zako

Tunatumia taarifa zako kutoa huduma za LUNO, kufuatilia maendeleo ya umiliki wako, kuhesabu takwimu za mkataba, na kuboresha programu.

Usalama wa Data

Data yako imehifadhiwa kwa usalama kwa kutumia usimbaji fiche (encryption). Hatuhifadhi namba za akaunti za benki, PIN, au nywila za pesa za simu.

Haki Zako

Una haki ya kufikia, kusahihisha, au kufuta data yako yote. Unaweza kufuta akaunti yako kupitia Mipangilio kwenye programu au kwa kuwasiliana nasi.

Takwimu za Tovuti

Tovuti yetu (lunomj.com) inatumia Google Analytics kuelewa jinsi wageni wanavyotumia tovuti — kama kurasa zinazotazamwa na aina ya kifaa. Taarifa hizi ni za jumla, hazikutambulishi wewe binafsi, na zinatumika kuboresha tovuti tu.

Wasiliana Nasi

Barua pepe: hello@lunomj.com
WhatsApp: +255 785 431 978
Tovuti: lunomj.com
Mahali: Dar es Salaam, Tanzania